This Privacy Policy explains how RETAINLY PRIVATE LIMITED (CIN U62099BR2026PTC081765), operating the brand Emoshops at emoshops.com, collects, uses, and protects your personal information.
1. Information we collect
| What | Why we collect it |
|---|---|
| Email address | To create your account and send sign-in links |
| Display name | To personalise your account and gifts you send |
| Phone number (optional) | To verify your account and prevent misuse of promotional credit |
| Gift messages and voice recordings | To deliver the gift to your intended recipient |
| Recipient contact details | To deliver a gift you have chosen to send |
| Approximate city-level location | To display anonymised activity and improve the service |
| Transaction records | To process purchases and meet legal and accounting obligations |
| Device and usage data | To keep the service secure and diagnose faults |
2. Payment information
We do not collect or store your card numbers, UPI PIN, CVV, or banking credentials. All payments are processed directly by our payment provider on their secure, PCI-DSS compliant infrastructure. We receive only a transaction reference and its status.
3. How we use your information
- To provide the service, deliver purchases, and deliver gifts you send;
- To operate your account and apply promotional credit;
- To communicate service updates and respond to support requests;
- To detect and prevent fraud, abuse, and multiple-account credit farming;
- To comply with legal, tax, and regulatory obligations.
4. Gift messages and consent
Messages you write are shown to the recipient of that gift. We treat gift content as private by default.
We may ask, at the time of sending, whether you consent to your message being shared anonymously as part of our public content. This is entirely optional, defaults to off, and if you consent we remove names and identifying details before any use. You can withdraw consent at any time by contacting us.
5. Sharing your information
We share personal data only with:
- Payment providers — to process transactions;
- Infrastructure providers — hosting, database, and email delivery services acting on our instructions;
- Legal authorities — where required by applicable law.
We do not sell your personal data, and we do not run third-party advertising.
6. Data retention
We keep account and transaction records for as long as your account is active and thereafter for the period required by Indian tax and company law. Gift content is retained so recipients can revisit gifts they have received.
7. Security
Data is transmitted over encrypted connections (HTTPS) and stored with access controls that restrict each account to its own records. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.
8. Your rights
You may:
- Request a copy of the personal data we hold about you;
- Ask us to correct inaccurate information;
- Ask us to delete your account and associated data;
- Withdraw consent for optional uses of your content.
Write to info@emoshops.com and we will respond within 30 days.
9. Children
The service is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will delete it.
10. Cookies
We use essential cookies and similar local storage to keep you signed in and to remember your session. We do not use advertising or cross-site tracking cookies.
11. Changes
We may update this policy. Material changes will be notified on this page with a revised date.
12. Grievance contact
For any privacy concern or grievance, contact info@emoshops.com.